Privacy Policy

Last updated: November 1, 20261. IntroductionWelcome to Soulthentic. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.2. Information We CollectWe collect information that you provide directly to us, including:
• Account Information: Name, email address, phone number, date of birth, profile photos
• Profile Information: Bio, interests, location, preferences
• Content: Messages, photos, videos, posts, reviews, and other content you create
• Usage Data: How you interact with our app, features used, time spent
• Device Information: Device type, operating system, unique device identifiers
• Payment Information: Subscription status from the App Store or Google Play (via RevenueCat). For paid event tickets, your name, email, ticket and payment status; card details go directly to Paystack and are never stored by Soulthentic
• Identity Verification: Event organisers who sell tickets by card verify their identity with Veriff (see section 5)
• Location Data: Your phone's location while you use the app, if you allow it. We save it rounded to about 1 km and refresh it when you open the app; each refresh replaces the last one and we keep no location history. Other members see only your city, country and distance, never your exact spot. You can turn it off any time in your phone's Settings; your city then stops showing on Home.3. How We Use Your InformationWe use the information we collect to:
• Provide and maintain our services
• Create and manage your account
• Match you with potential connections based on your preferences
• Send notifications about matches, messages, and events
• Process payments and manage subscriptions
• Improve our services and develop new features
• Communicate with you about your account and our services
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations4. Information Sharing and DisclosureWe do not sell your personal information. We may share your information only in the following circumstances:
• With Other Users: Profile information visible to other users based on your privacy settings
• Service Providers: Companies that help us run Soulthentic, including Google Firebase (hosting, sign-in, storage, notifications, analytics), Google Cloud Translation (message translation when you ask for it), RevenueCat (subscriptions), Paystack (event ticket card payments), Veriff (organiser identity checks), Mux (video hosting) and Anthropic (AI features you choose to use)
• Event Organisers: When you reserve or buy a ticket, the organiser and their staff see your name, ticket and check-in details
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information5. Card Payments and Identity ChecksCard payments for event tickets are handled by Paystack and charged in South African rand (ZAR). Your card details go straight to Paystack; Soulthentic never sees or stores your card number.
• Ticket buyers: we keep your ticket, the amount paid, the payment and refund status, and the time you accepted the event's refund terms
• Organisers who sell tickets by card: Paystack checks your South African bank account and ID number and holds your payout details. Soulthentic keeps only your bank's name and the last 4 digits of your account, and never stores your ID number. We also record when you accepted the organiser agreement
• Identity checks: organisers verify their identity with Veriff before selling by card, and only after agreeing on the consent screen. Veriff checks an ID document and a selfie, including a face match (biometric data), and keeps the images under its agreement with Soulthentic. Soulthentic receives only the result (approved, declined or try again), never the ID pictures
• Money split: Paystack splits each card payment automatically. Soulthentic keeps a 5% commission and the organiser receives the rest, less Paystack's fees, as set out in the organiser agreement6. Data SecurityWe implement appropriate technical and organizational security measures to protect your personal information, including:
• Encryption of data in transit and at rest
• Secure authentication and authorization
• Regular security assessments
• Access controls and monitoringHowever, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.7. Your Privacy RightsYou have the right to:
• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt-out of certain data processing
• Withdraw consent where processing is based on consentTo exercise these rights, contact us at [email protected] or through the app settings.8. Children’s PrivacyOur services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.9. International Data TransfersYour information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.10. Data RetentionWe retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your information within 30 days.Some records stay after you delete your account because payment and tax rules require them: ticket payments, refunds, payouts and commission records are kept for accounting, refunds and disputes. An organiser's identity check result is deleted with the account, unless they sold tickets by card; then only the result (never the ID pictures) is kept for 18 months. Messages we receive from Veriff are deleted after 90 days.11. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.12. Contact UsIf you have questions or concerns about this Privacy Policy or our data practices, please contact us:Email: [email protected]
Support: [email protected]