Last updated: December 11, 20241. IntroductionWelcome to Soulthentic. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.2. Information We CollectWe collect information that you provide directly to us, including:
• Account Information: Name, email address, phone number, date of birth, profile photos
• Profile Information: Bio, interests, location, preferences
• Content: Messages, photos, videos, posts, reviews, and other content you create
• Usage Data: How you interact with our app, features used, time spent
• Device Information: Device type, operating system, unique device identifiers
• Location Data: Precise location when you enable location services
• Payment Information: Subscription details processed through secure third-party providers3. How We Use Your InformationWe use the information we collect to:
• Provide and maintain our services
• Create and manage your account
• Match you with potential connections based on your preferences
• Send notifications about matches, messages, and events
• Process payments and manage subscriptions
• Improve our services and develop new features
• Communicate with you about your account and our services
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations4. Information Sharing and DisclosureWe do not sell your personal information. We may share your information only in the following circumstances:
• With Other Users: Profile information visible to other users based on your privacy settings
• Service Providers: Third-party companies that help us operate our services (e.g., cloud storage, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information5. Data SecurityWe implement appropriate technical and organizational security measures to protect your personal information, including:
• Encryption of data in transit and at rest
• Secure authentication and authorization
• Regular security assessments
• Access controls and monitoringHowever, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.6. Your Privacy RightsYou have the right to:
• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt-out of certain data processing
• Withdraw consent where processing is based on consentTo exercise these rights, contact us at [email protected] or through the app settings.7. Children’s PrivacyOur services are not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.8. International Data TransfersYour information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information.9. Data RetentionWe retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your information within 30 days.10. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.11. Contact UsIf you have questions or concerns about this Privacy Policy or our data practices, please contact us:Email: [email protected]
Support: [email protected]